Terms and Conditions
Last Updated: March 7, 2026
Welcome to the Global Mentoring Institute (GMI) website (the “Website”). These Terms and Conditions (“Terms”) govern your access to and use of the Website, including any content, functionality, services, or materials offered on or through the Website (collectively, the “Services”). GMI is a 501(c)(3) nonprofit organization dedicated to advancing mentoring as a professional discipline through standards, certifications, and resources.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website. These Terms apply to all visitors, users, and others who access or use the Services.
Changes to the Terms
GMI reserves the right to modify these Terms at any time. We will notify you of changes by updating the “Last Updated” date at the top of this page. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use the Website. By using the Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.
User Accounts and Registration
Certain features of the Website, such as applying for certifications, accessing assessments (e.g., Mentoring Leadership Assessment (MLA®) or Mentee Engagement Assessment (MEA®)), or participating in forums, may require creating an account. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the security of your account credentials and notify GMI immediately of any unauthorized access.
- Be responsible for all activities under your account.
GMI may suspend or terminate your account at any time for violations of these Terms or applicable laws.
Intellectual Property Rights
The Website and its entire contents, features, and functionality (including but not limited to text, graphics, logos, trademarks, copyrights, assessments, methodologies like IMPACT®, MBOK®, MLA®, MEA®, and IMPACT-MT®) are owned by GMI or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
- Trademarks: MBOK®, Mentoring Body of Knowledge®, IMPACT®, Mentoring Leadership Assessment (MLA)®, Mentee Engagement Assessment (MEA)®, IMPACT-MT®, and other marks are registered trademarks of GMI. You may not use these marks without prior written permission.
- Limited License: GMI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes, subject to these Terms. You may not reproduce, distribute, modify, or create derivative works from any materials without GMI’s express consent.
- User-Generated Content: If you submit content (e.g., comments, feedback), you grant GMI a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and distribute it for any purpose related to GMI’s mission.
Any unauthorized use may violate intellectual property laws and result in termination of your access.
User Conduct and Prohibited Activities
You agree to use the Website in compliance with all applicable laws and these Terms. Prohibited activities include:
- Posting or transmitting harmful, offensive, or illegal content.
- Impersonating any person or entity, or misrepresenting your affiliation with GMI.
- Interfering with the Website’s operation, including hacking, introducing viruses, or overloading servers.
- Using automated systems (e.g., bots, scrapers) to access the Website without permission.
- Commercial solicitation without GMI’s approval.
- Violating the privacy or rights of others.
- Misusing GMI certifications, assessments, or materials (e.g., falsifying credentials).
GMI may monitor usage and take action, including legal remedies, against violations.
Certifications, Assessments, and Services
GMI offers certifications, assessments, and resources as part of its Services. These are provided “as is” and subject to additional terms (e.g., certification agreements). You agree:
- To use them ethically and in accordance with GMI’s ethical standards.
- That certifications are not guarantees of employment or outcomes.
- To maintain confidentiality of assessment results where required.
Fees for certifications or assessments are non-refundable unless otherwise stated.
Third-Party Links and Content
The Website may contain links to third-party sites or services not controlled by GMI. GMI is not responsible for their content, privacy practices, or availability. Your use of third-party sites is at your own risk.
Disclaimers
The Website and Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. GMI does not warrant that the Website will be error-free, secure, or uninterrupted.
GMI disclaims liability for any inaccuracies in content, though we strive for accuracy based on evidence-based practices.
Limitation of Liability
To the fullest extent permitted by law, GMI, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or Services, even if advised of the possibility of such damages. GMI’s total liability shall not exceed the amount you paid to GMI in the past 12 months.
Indemnification
You agree to indemnify, defend, and hold harmless GMI and its affiliates from any claims, losses, liabilities, or expenses arising from your violation of these Terms or misuse of the Website.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the state or federal courts located in Davidson County, North Carolina. You consent to the jurisdiction of these courts.
Termination
GMI may terminate or suspend your access to the Website at any time, without notice, for any reason, including violations of these Terms.
Miscellaneous
- Severability: If any provision of these Terms is held invalid, the remainder shall remain in effect.
- Waiver: No waiver of any term shall be deemed a further or continuing waiver.
- Entire Agreement: These Terms constitute the entire agreement between you and GMI regarding the Website.
- Assignment: GMI may assign these Terms without your consent.
Contact Us
For questions about these Terms, please contact us HERE
By using the Website, you acknowledge that you have read, understood, and agree to these Terms.
Privacy Policy
Last Updated: March 7, 2026
The Global Mentoring Institute (“GMI”, “we”, “us”, or “our”), a 501(c)(3) nonprofit organization located in Davidson, North Carolina, USA, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, apply for certifications, take assessments, or engage with our services.
By using our Website or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Website or Services.
1. Information We Collect
We collect the following categories of personal information:
Information You Provide Directly
• Identity & Contact Data: Name, email address, phone number, mailing address, job title, organization
• Professional & Certification Data: Resume/CV details, employment history, mentoring experience, certification applications, exam results, certification status
• Assessment Data: Responses to MLA®, MEA®, or other psychometric inventories (including archetype, strengths, derailers, motives scores — treated as sensitive/confidential)
• Payment & Donor Data (if applicable): Billing name, payment method details (processed securely by third-party processors — we do not store full card numbers)
• Communications Data: Messages, support tickets, event registrations, feedback
Information Collected Automatically
• Technical & Usage Data: IP address, browser type/version, operating system, device identifiers, pages visited, time/date of access, referring URL
• Cookies & Similar Technologies: See our Cookie Policy for details
Information from Third Parties
Partners (e.g., Registered Education Providers/REPs), event platforms, payment processors, analytics providers (anonymized or aggregated where possible)
2. How We Use Your Information
We use your personal information for the following purposes:
• To provide, maintain, and improve our Services (certifications, assessments, standards access)
• To process certification applications, deliver assessments, issue credentials, and manage recertification
• To communicate with you (account notifications, exam results, policy updates, event invites)
• To analyze usage trends and enhance Website performance
• To comply with legal obligations, prevent fraud, enforce policies
• For nonprofit mission-related activities (research, aggregate reporting on mentoring impact — anonymized)
• With your consent, for marketing (newsletters, impact reports — opt-out available)
We do not sell your personal information. We do not use it for automated decision-making that produces legal or similarly significant effects.
3. How We Share Your Information
We share personal information only in limited circumstances:
• Service Providers: With vendors (hosting, assessment platforms, email services, payment processors) under strict contracts
• Certification & Standards Ecosystem: With REPs, proctoring services, or credential verification requests (limited to verification status)
• Legal Requirements: If required by law, subpoena, court order, or government request
• Business Transfers: In connection with merger, acquisition, or asset sale (with notice where feasible)
• Aggregated/Anonymized Data: For research, impact reports, or public statistics (no personal identifiers)
4. International Data Transfers
GMI is based in the United States. If you are located outside the U.S., your information may be transferred to and processed in the U.S. or other countries. We use appropriate safeguards (e.g., standard contractual clauses where applicable) to protect cross-border transfers.
5. Data Retention
We retain personal information only as long as necessary for the purposes outlined above or as required by law:
• Certification & assessment records: Retained for the life of the credential + 7 years (or as required for audit/compliance)
• Account data: Until account deletion request (subject to legal retention)
• Usage logs: 12–24 months for security/analytics
After retention periods, data is anonymized or securely deleted.
6. Your Privacy Rights
Depending on your location, you may have rights including:
• Access, correction, or deletion of your personal information
• Opt-out of certain processing (e.g., marketing emails)
• Restriction of processing or data portability (where applicable)
• Withdraw consent (where processing is consent-based)
To exercise rights, contact us at privacy@gmi.org. We respond within 45 days (extendable under applicable law). Verification may be required.
California Residents (CCPA/CPRA): We provide notice of categories collected/used/shared above. You have the right to know, delete, correct, opt-out of sale/sharing (we do not sell), and limit use of sensitive information. Submit requests via privacy@gmi.org.
EEA/UK/Switzerland Residents (GDPR): We process data under legitimate interests (providing Services), consent, or legal obligations. You have additional rights (e.g., objection, erasure). Our U.S. location means transfers use appropriate safeguards.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information (encryption in transit/rest, access controls, regular security reviews). No method is 100% secure — we cannot guarantee absolute security.
8. Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such data, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Policy to reflect changes in practices or law. The “Last Updated” date indicates revisions. Continued use after changes constitutes acceptance. Material changes will be notified via email or prominent Website notice.
Questions? Contact us
© 2026 Global Mentoring Institute (GMI). All rights reserved.
MBOK®, IMPACT®, MLA®, MEA®, and IMPACT-MT® are registered trademarks of GMI.
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